General Terms and Conditions Agreement

Timeframe for Service Delivery

• Services shall be delivered within a period ranging from one (1) business day to fifteen (15) business days, depending on the nature and scope of the agreed work.
• For certain projects or specialized services, the delivery timeframe may differ according to a specific calculation method determined by the project’s nature and operational requirements; the client will be notified of this timeframe in writing, either upon signing the proposal or in a separate document.
• Delays caused by the following are not counted toward the timeframe:
• The client’s late provision of required data or documents.
• Force majeure or circumstances beyond the Company’s control.

Scope of Services

The Company offers professional and consulting services across a comprehensive range of specializations, including but not limited to:

1. Business & Administration Consulting
2. • General and executive management consulting.
   • Rehabilitating and restructuring institutional processes.
   • Administrative support, preparation of organizational manuals, and interdepartmental coordination.
3. Industrial Consulting
4. • Analysis and development of production lines and industrial procedures.
   • Reorganizing operational structures and identifying improvement opportunities.
5. Electrical Engineering
6. • Providing technical advice on electrical projects.
   • Planning and operational support for maintenance and operations within the legally authorized scope.
7. Communication & Information Technology (IT)
8. • Support for digital transformation and business technology projects.
   • Analysis and implementation of Enterprise Resource Planning (ERP) systems such as Odoo, including configuration, training, implementation, and technical support.
9. Quality & Compliance
10. • Developing institutional quality systems.
    • Preparing policies, procedures, and governance and compliance frameworks.

Notice:

The Company practices its services within the limits of its legally issued professional licenses, whether those services are consulting or implementation. The Company bears no obligation to perform any services or tasks that are not explicitly included within its licensed scope or that require specialized professional permits it does not hold. Any deviation from this scope is considered a violation requiring immediate cessation of work.

If a project requires services beyond the Company’s licensing scope, coordination will be made with licensed entities or consultants according to the type of service, with the client’s explicit approval and authorization, and in compliance with applicable laws and regulations of the Kingdom of Saudi Arabia.

Client Obligations

• The client must provide the Company with all data and documents necessary to execute the service optimally, including but not limited to:
• • A copy of the commercial registration certificate.
  • Value-added tax (VAT) certificate.
  • Any technical or regulatory documents required based on the nature of the service.

The client bears legal responsibility for the accuracy and legal validity of these documents and any consequences resulting from them.

Invoicing and Payment Procedures

• An invoice shall be issued after the final proposal is approved and all requirements are completed, including the client’s consent.
• Payment may be made via:
• • Bank transfer to the following account:
  • • Bank: Riyadh Bank
    • Account Number: 3455384689940
    • IBAN: SA6920000003455384689940
  • Issuance of a check payable to the Company.
  • Any other electronic or cash payment method agreed upon in writing.

The service is not considered reserved or binding unless full payment is received, except where otherwise specified in a separate document.

Communication Channels

The client may communicate with the Company through the following channels:

• Email: sales@flco.sa – Response time within a maximum of five (5) business days.
• Urgent Matters: Via WhatsApp at 0504848994.

General Provisions

• The Company performs its work in accordance with its legally issued professional licenses and does not provide services outside that scope except in coordination with licensed consultants.
• All information provided by the client is considered confidential, and the Company is committed to not using or disclosing it except for the purpose of delivering the service.
• The client confirms they are legally authorized to sign and commit on behalf of the requesting entity.
• The Company does not guarantee a specific outcome for the service but exercises the professional care and due diligence according to best practices.
• The Company reserves the right to refuse or suspend service delivery if there are legal violations, conflicts of interest, or inability to fulfill fundamental requirements.
• This Agreement is governed by the laws and regulations in force in the Kingdom of Saudi Arabia, and any dispute shall be resolved by the competent courts within the Kingdom.
• The Company reserves the right to modify or update these Terms and Conditions at any time and will notify the client of any material changes affecting contractual obligations through approved electronic or official means. Such modifications become effective from the date of notification unless otherwise agreed in writing.

Disclaimer:

The Company shall not be held responsible for any direct or indirect losses, damages, or negative outcomes resulting from the use of the services if they arise from circumstances beyond its control, from incorrect or incomplete information provided by the client, or from incorrect interpretations of work outputs, unless gross negligence by the Company is proven by a final court ruling.

Consent and Authorization

Any action taken by the client, whether in the form of a handwritten signature, electronic consent, actual use of the service, or financial payment, shall be deemed final legal approval of all provisions of this Agreement and explicit authorization for the Company to commence service delivery and coordinate with relevant parties as necessary.

Electronic consent via approved channels (including the website, email, or authorized forms) shall have the same binding legal effect as a handwritten signature, in accordance with the provisions of the Saudi Electronic Transactions Law.

Dispute Resolution

If any dispute arises between the parties regarding the interpretation, implementation, or breach of any provision of this Agreement, the parties shall make a serious attempt to settle the dispute amicably within a period not exceeding fifteen (15) business days from the date of written notification of the dispute.

If an amicable settlement cannot be reached, jurisdiction for adjudicating the dispute shall reside with the competent courts of the Kingdom of Saudi Arabia, without prejudice to either party’s right to take urgent legal measures if necessary.